How bookings work — no action needed from you
Bookings are automatically confirmed. You receive a confirmation email immediately — no approval or manual action is required on your end. The rider receives their confirmation at the same time.
Your job is simply to make sure the booked bike is ready and available on the rental date.
Managing availability
GoRide availability is based on bookings by default. To block off specific dates when a bike is unavailable — without removing it from your listings — use the date exclusions feature in your dashboard. This lets you prevent new bookings on dates you choose (holidays, maintenance windows, off-season periods, etc.).
👉 Learn how to use it: How to manage date exclusions in your dashboard
In practice: if a bike is listed on GoRide with no date exclusions applied, it will be available for rental on all dates. If a bike is permanently out of service or no longer offered, remove it from your active listings entirely.
If a bike you listed gets booked but is unavailable:
1. Log into your GoRide dashboard
2. Go to Orders
3. Find the order and cancel it directly from the platform
4. Contact the rider to apologize and offer an alternative bike or date
This situation should be the exception — using date exclusions proactively prevents it.
Train your team on these 4 things
1. Know where to find incoming orders. Every new booking triggers an automatic confirmation email. Make sure the right inbox is monitored — typically the email address associated with your GoRide account.
2. Use date exclusions to manage availability. If a bike is unavailable for specific dates, block them in your dashboard instead of cancelling orders after the fact. See the date exclusions guide for instructions.
3. Keep your listings accurate. If a bike is no longer available for the season or needs repairs beyond a defined period, deactivate its listing in your dashboard. Don't leave inactive bikes published.
4. Know when to contact GoRide support. Your team should escalate to info@goride.ca for: payment or Stripe issues, technical bugs, questions about commissions or rebates, or situations requiring order cancellation assistance. When reaching out, include your shop name, the order number if applicable, and a brief description of the issue.
Bookmark the support center
Keep goride.ca/support bookmarked. Most common questions are answered there with step-by-step guides.
Questions? Email us at info@goride.ca.